Nonfiction – All Except Memoir

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Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

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All Is Not LOST by Shannon Kenny Carbonell

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All Is Not LOST by Shannon Kenny Carbonell

All Is Not LOST is the story of what happened when one woman set aside a lifelong dream in favor of her kids, only to find herself battling her own ego and unfulfilled ambition. Shannon Kenny Carbonell — wife of actor Nestor Carbonell of LOST, Bates Motel, and The Morning Show fame — knew she was making the better choice for her, no matter how painful, when she decided on full-time motherhood over career. Little did Shannon know she would soon find herself desperate to feed the part of her that was suddenly starved of creativity and accomplishment.

When she found out her family would be relocating to Oahu, Hawaii, while Nestor shot LOST, Shannon helped uproot their lives with as much true love and support as she could muster, thinking, ”I’ll just have to be lost in the midst of LOST.” But not long after the move, a torturous family fight revealed the burden of her loss was also weighing upon those closest to her. Just like the LOST survivors, she had crashed on an island that would test her, heal her, and surround her with the people who would eventually show her the way home.

With a no-holds-barred honesty that is raw, sometimes heartbreaking, and often hysterical, former working actress Shannon Kenny Carbonell tells her tale of attempting to reconcile her growing feelings of failure and sudden loss of her identity. This is her journey.

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The Angelic Realm: Discovering The Spiritual World and It’s Healing Powers by Dennis Macy

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The Angelic Realm: Discovering The Spiritual World and It’s Healing Powers by Dennis Macy

Are you seeking comfort, healing, hope or inspiration? Do you believe in the afterlife? The true stories and revelations are heartening and enlightening as I take you into the realm with my visits, spiritual encounters and the messages that are being revealed to me to deliver to others. Escape today’s problems and engulf yourself into “The Angelic Realm” for a peaceful mystifying read!

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Reflekt by Kaden James

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Reflekt by Kaden James

“Honest and enlightening quotes and poems that allow you to reflect on your life and how important it is to live life to the fullest. What’s amazing is the space Kaden gives you to respond to after each poem, story or quote in any way you choose.”

Author & Wellness Life Coach Kaden James shares poetic thoughts for readers to reflect on.
It’s a unique, but helpful artistic approach into self-care and learning to have self-love within the journey to happy and successful life. By reading the poems it will open your heart and mind to learn what is most important in to living a full life.

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Success Reinvention by Dr. Harvey Castro, MD

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Success Reinvention by Dr. Harvey Castro, MD

“Fantastic book by a real person who had to achieve success without it being handed to him. He acknowledges the wonderful blessing he had of a determined mother and their faith in the Lord to shape his life. This book can help you get on, or back on track, will help you find what’s important to you, and hopefully leave a legacy you will be proud of”…
~Dr Barry Ungerleider
Emergency Physician & Inventor / Developer – Healthcare Products For Human Safety (USA)

‘Success Reinvention’ will take you behind the scenes of one of the foremost thought leaders of our time. As an innovative entrepreneur, brilliant medical physician and visionary leader, Dr. Castro’s recipe for success will allow you to break through even the most difficult obstacles and set backs in life. When you read this book and take action, you will find that your dreams manifest into reality, and your success is always in your control to invent and reinvent at every stage of your life.

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Aiming High: How a Prominent Sports and Celebrity Agent Hit Bottom at the Top by Darren Prince

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Aiming High: How a Prominent Sports and Celebrity Agent Hit Bottom at the Top by Darren Prince

The book “Aiming High” is the astonishing and amazing story of sports and celebrity agent Darren Prince, who battled addiction while representing some of the most iconic figures in the world. After a drug overdose, many demoralizing nights, and mornings where he couldn’t get out of bed without a prescription in hand, Darren hit rock bottom – and in the process discovered the true meaning of success. Darren learned the hard lesson that no matter who you are, addiction will not discriminate on who it will drag to rock bottom next.

Review: “There are very few books that I have read that keep my eyes glued to every page. I can’t put this book down and I want to read it again. Darren has opened up his amazing life to us. Hitting bottom at the top is the complete opposite of what we normally read about rags to riches stories. His book gives us life lessons and business lessons we can use today to make our own lives better, more productive, and understand that the human connection is more important than the money we make. Darren’s book should be part of every college business course. Real-life, real situations, real people. If you desire to be sober, Darren Prince is an example that you can make it. There are a few times in this book that I had tears in my eyes while reading his story. It is not every day people like Darren open up their lives and have the audacity to share the pitfalls of addiction just to help others.”

Well Earned 5-Stars for this one I highly recommend everyone to read.