Nonfiction

We use affiliate links on this website, which means that when you click a link, we may earn a commission if you place an order, at no additional cost to you.

Breaking The Silence: Confronting Guilt and Shame in the Chronic Pain World by Deb Morgan

By Book Review Matchmaker Leave a Comment

Breaking The Silence: Confronting Guilt and Shame in the Chronic Pain World by Deb Morgan

“Breaking The Silence Receives A 5-Star Editorial Book Review Awarded By Reader’s Favorite 2024!”

Deb Morgan, the author of the Amazon best-selling memoir “Graceful Agony: An Intimate Memoir of Living with Fibro & Chronic Fatigue,” has published a new book titled “Breaking The Silence: Confronting Guilt and Shame in the Chronic Pain World” for readers who suffer from chronic pain, and loved ones.

According to the ‘Centers for Disease Control and Prevention,’ as of 2021, approximately 20.9% of U.S. adults (51.6 million people) experienced chronic pain, and 6.9% (17.1 million people) experienced high-impact chronic pain. Along with the diagnosis of chronic pain, which is beyond one’s control, it can induce feelings of shame and guilt that most times come from stigma.

‘Breaking The Silence’ is an exceptional and easy-to-read guidebook that offers various tools and techniques to help those diagnosed with chronic pain or any chronic illness that involves pain as a symptom. Reading this book can help one navigate through chronic pain and overcome feelings of shame and guilt. It also facilitates communication between chronic pain sufferers, their families, and friends.

“The author emphasizes throughout the book that “No one should face suffering in silence.”

We use affiliate links on this website, which means that when you click a link, we may earn a commission if you place an order, at no additional cost to you.

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

By Book Review Matchmaker Leave a Comment

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.